1-Year Limited Warranty
Every Ketfii electric kettle is designed for reliable everyday use. Our 1-Year Limited Warranty provides product support for eligible defects in materials and workmanship.
Your warranty begins on the date your Ketfii product is delivered to you, not the date you placed your order.
Warranty Period
Unless otherwise stated on the applicable product page, eligible Ketfii electric kettles are covered by a one (1) year limited warranty.
The Limited Warranty Period begins on the date the product is delivered to the original purchaser and continues for one (1) year.
The delivery date will generally be determined by the shipping carrier's tracking record or other reasonable proof of delivery.
Who Is Covered?
This Limited Warranty applies to the original consumer purchaser of an eligible Ketfii product purchased for personal or household use from Ketfii or an authorized Ketfii sales channel.
Valid proof of purchase, such as an order confirmation, invoice, receipt, or other reasonable purchase record, may be required when requesting warranty service.
Authorized Purchases
Warranty coverage applies to eligible products purchased directly from Ketfii or through an authorized Ketfii retailer or sales channel.
Products obtained from unauthorized sellers, unknown third-party sources, resale channels, or sources where the authenticity or purchase history cannot reasonably be verified may not qualify for this Limited Warranty.
What Is Covered?
During the Limited Warranty Period, this warranty covers eligible defects in materials or workmanship that occur during normal household use in accordance with the product instructions.
Eligible issues may include defects involving:
- Electrical operation
- Heating performance
- Power switches or controls
- Automatic shut-off functionality
- Manufacturing defects in covered product components
What Is Not Covered?
This Limited Warranty does not cover damage or malfunction caused by:
- Normal wear and tear
- Cosmetic scratches, stains, discoloration, or appearance changes resulting from normal use
- Mineral deposits, limescale, or water residue resulting from normal water conditions or insufficient cleaning
- Accidents, misuse, abuse, neglect, improper storage, or improper operation
- Failure to follow the operating, cleaning, maintenance, or safety instructions supplied with the product
- An incorrect voltage, incompatible electrical supply, damaged power outlet, or unsuitable power source
- Damage caused by an incompatible, non-original, modified, or unauthorized power base or accessory
- Unauthorized modification, disassembly, alteration, or repair
- Commercial, rental, or other use outside the product's intended household purpose
- Fire, flooding, lightning, power surges, natural disasters, or other external events
- Improper immersion, cleaning of electrical components with water, or dishwasher use unless expressly permitted in the product instructions
- Product identification information, model numbers, serial numbers, or production codes that have been intentionally removed, altered, or made unreadable where such information is reasonably required to verify the product
Original Power Base & Electrical Safety
Use the Original Power Base: For safe and proper operation, Ketfii electric kettles should only be used with the original power base supplied with the specific kettle model. A power base from another kettle, model, brand, or an incompatible source may have different electrical specifications or safety characteristics.
Damage or malfunction caused by the use of an incompatible, non-original, modified, or unauthorized power base is not covered by this Limited Warranty.
What Will Ketfii Do?
After reviewing an eligible warranty claim, Ketfii will provide an appropriate remedy based on the nature of the issue, product availability, and applicable law.
Depending on the circumstances, we may:
- Provide troubleshooting or product-support guidance
- Replace an eligible defective product or component
- Provide an equivalent replacement if the original model is unavailable
- Provide another appropriate remedy where required or appropriate
Any remedy will be provided in accordance with this Limited Warranty and applicable consumer protection law.
How to Make a Warranty Claim
If you believe your Ketfii product has a covered defect, follow these simple steps:
Information That May Help Us Assist You
Providing the following information can help us review your request more efficiently:
- Order number or proof of purchase
- Product model, if available
- Description of the issue
- Photos or video showing the problem
- Product label or identification information when reasonably necessary
Product Safety
Stop using the product immediately if you notice smoke, electrical sparking, unusual overheating, persistent burning odors, damage to the cord or plug, leakage near electrical components, or another potentially unsafe condition. Unplug the appliance and contact Ketfii Customer Support.
Returns vs. Warranty
Our Limited Warranty is separate from our Returns & Refund Policy.
If your product arrives damaged, incorrect, or you would like to request a return within the applicable return period, please refer to our Returns & Refund Policy. Warranty coverage generally applies to eligible product defects during the stated warranty period.
Changes to This Warranty Policy
Ketfii may update this Warranty Policy from time to time. Any changes will apply prospectively and will not reduce the warranty coverage already provided to an eligible product during its applicable warranty period.
Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Need Warranty Support?
Have a question or experiencing an issue with your Ketfii electric kettle? Contact our customer support team and we'll help review it with you.
Contact Ketfii Customer Supportinfo@ketfii.com
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