30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return:

• The item must have been purchased directly from the Ketfii website.
• The product should be returned in good condition with all original accessories, components, manuals, and packaging whenever possible.
• The product must not show signs of misuse, abuse, accidental damage, unauthorized modification, or excessive wear.
• Proof of purchase or your Ketfii order number is required.

Products damaged due to misuse, improper cleaning or storage, accidents, or unauthorized repairs may not be eligible for return or refund.

How to Start a Return

Before returning your product, please contact our customer support team at info@ketfii.com.

Please include the following information:

• Your order number
• The product you purchased
• The reason for your return
• Photos or videos if the product is damaged or defective

Once your request has been reviewed, our support team will provide the appropriate return instructions and return address.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you will be responsible for the return shipping costs.

If the return is caused by a defective product, damaged item, incorrect item, or an error on our part, Ketfii will cover the reasonable return shipping cost or provide another appropriate solution.

Original shipping charges are generally non-refundable unless the return is due to an error by Ketfii.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your electric kettle arrives damaged, defective, or you receive the wrong item, contact us at info@ketfii.com.

Please provide your order number along with clear photos or videos showing the issue. After verification, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping costs, expedited shipping fees, and other non-product charges are generally non-refundable unless the return resulted from an error by Ketfii.

Exchanges & Replacements

If you receive a defective, damaged, or incorrect product, we may provide a replacement when appropriate.

For standard returns, the fastest way to receive a different product is generally to return the original item and place a new order after your return has been approved.

Replacement products are subject to availability.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at info@ketfii.com.

We will do our best to accommodate your request. However, once an order has entered processing or has already shipped, we may not be able to cancel or modify it.

If your order has already shipped, you may request a return after receiving it in accordance with this policy.

Non-Returnable Items

Returns may not be accepted for:

• Products purchased from unauthorized third-party sellers
• Products damaged by misuse, accidents, or improper maintenance
• Products that have been modified or repaired without authorization
• Products missing major components or accessories
• Products returned more than 30 days after delivery
• Gift cards or promotional items specifically marked as non-returnable

Purchases from Amazon or Other Retailers

If you purchased a Ketfii product through Amazon, TikTok Shop, Walmart, or another third-party retailer or marketplace, returns and refunds should generally be requested through the retailer where the purchase was made.

The retailer's applicable return and refund policies will apply to those orders.

If you need product support, you may still contact us at info@ketfii.com.

Return Address

Please do not return your product to the address shown on the original shipping package unless instructed to do so by our customer support team.

Once your return request has been approved, we will provide the appropriate return address and instructions.