Terms of service

Terms of Service

These Terms of Service govern your use of the Ketfii website and your purchase of products from us.

Last updated: September 11, 2026

By accessing our website or purchasing a Ketfii product, you agree to these Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Ketfii. Throughout the site, the terms "we," "us," and "our" refer to Ketfii.

Ketfii provides this website, including information, products, services, and related features, subject to these Terms of Service and any additional policies referenced on our website.

2. Eligibility & Acceptable Use

By using this website, you represent that you have the legal capacity to enter into a binding agreement or are using the site with the authorization of a parent or legal guardian where required by law.

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes, or interfere with the operation or security of our website.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, images, dimensions, colors, and other information accurately.

Actual product appearance may vary slightly due to display settings, manufacturing updates, lighting, or other reasonable variations. We reserve the right to correct errors or update product information when necessary.

4. Product Use & Safety

Ketfii electric kettles must be used according to the instructions, safety warnings, electrical requirements, and operating guidance supplied with the product.

Safety Notice: Do not continue using an appliance that is damaged or shows unusual overheating, smoke, electrical sparking, persistent burning odors, damage to the power cord, or leakage near electrical components. Unplug the product and contact Ketfii customer support.

5. Prices & Availability

Product prices and availability may change without prior notice. Prices displayed during checkout are subject to applicable taxes, shipping charges, discounts, and promotions.

We reserve the right to correct pricing or product-information errors and, where permitted by law, cancel an affected order and issue an appropriate refund.

6. Orders

Submitting an order does not necessarily mean that we have accepted it. We reserve the right, where permitted by law, to decline or cancel an order for reasons including product availability, suspected fraud, inaccurate information, pricing errors, or payment issues.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued to the original payment method.

7. Payment

You agree to provide current, complete, and accurate billing and payment information. Payments may be processed by Shopify and third-party payment service providers. Available payment methods are displayed during checkout.

8. Shipping & Delivery

Shipping availability, charges, tracking, delivery estimates, address requirements, and related information are governed by our Shipping Policy. Delivery estimates are not guaranteed unless expressly stated otherwise.

9. Returns & Refunds

Returns, refunds, exchanges, damaged products, and order cancellations are governed by our Returns & Refund Policy.

10. Warranty

Eligible Ketfii products may be covered by our Limited Warranty. Please review our Warranty Policy for coverage, exclusions, claim requirements, and available remedies.

11. Promotions & Discount Codes

Promotions, coupon codes, free gifts, and special offers may be subject to additional terms, expiration dates, eligibility requirements, purchase thresholds, or product exclusions. Unless otherwise stated, promotional offers cannot be combined.

12. Intellectual Property

The Ketfii name, logos, website design, product images, graphics, text, videos, and other original website content are owned by or licensed to Ketfii and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit such content without appropriate authorization.

13. Reviews & User Content

If you submit a product review, photo, comment, feedback, or other content, you represent that you have the right to submit it and that the content does not violate applicable law or the rights of another person.

Where permitted by law and subject to applicable platform terms, you grant us permission to use submitted content for purposes related to operating, improving, and promoting our products and services.

14. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social platforms, or other services. We are not responsible for the content, availability, or independent privacy practices of third-party services.

15. Disclaimer

To the maximum extent permitted by applicable law, our website and related online services are provided on an "as available" basis. Nothing in these Terms excludes any product warranty, consumer guarantee, or other right that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Ketfii and its affiliates, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website or services where such limitation is legally permitted. Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another person's rights.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by law.

19. Termination

We may suspend or restrict access to our website where reasonably necessary to address fraud, security risks, unlawful activity, abuse of our services, or material violations of these Terms.

20. Governing Law

These Terms are subject to applicable laws and regulations. Nothing in These Terms are intended to exclude, restrict, or modify any mandatory consumer protection rights available under applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page, and the "Last updated" date will be revised accordingly. Your continued use of the website after an update is subject to applicable law.