Shipping Policy

Fast, free, and reliable delivery from our local U.S. warehouse. We work to get your Ketfii order processed and on its way as quickly as possible.

Most orders are delivered within 2–7 business days after shipment.

Where We Ship

Ketfii currently ships within the United States from our local U.S. warehouse.

At this time, we are unable to ship to:

• Alaska
• Hawaii
• Puerto Rico
• APO, FPO, and DPO military addresses

Orders placed with an unsupported delivery address may need to be canceled and refunded.

Free Shipping

Ketfii provides free standard shipping on eligible orders within our supported U.S. delivery area.

There is no standard shipping charge added to eligible orders at checkout.

Order Processing

Most orders are processed within 48 hours after payment has been successfully completed.

Orders are processed on business days. Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Processing time refers to the time needed to prepare your order before it is handed over to the shipping carrier.

Delivery Time

Because Ketfii orders are fulfilled from our local U.S. warehouse, most orders are delivered within approximately 2–7 business days after shipment.

Delivery times are estimates rather than guarantees. Carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control may occasionally affect delivery.

Processing Time vs. Delivery Time

Please note that processing time and delivery time are separate.

Shipping Confirmation & Order Tracking

Once your order has shipped, we will send a shipping confirmation email with your tracking information to the email address provided when you placed your order.

You can use the tracking information in this email to follow your package and check its latest delivery status.

Please allow some time for the carrier's tracking system to update after your package has been shipped. If you have not received your shipping confirmation email, please check your spam or junk folder before contacting us.

Shipping Address

Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and contact information before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address, please contact us as soon as possible at info@ketfii.com . We will do our best to assist, but address changes cannot be guaranteed once an order has been processed or shipped.

Delivery Delays

Although most orders arrive within the expected delivery window, occasional delays may occur due to carrier disruptions, severe weather, public holidays, peak shipping periods, incorrect address information, or other circumstances outside our reasonable control.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, delivery area, household members, neighbors, building management, or any safe location where the carrier may have left the package.

If you are still unable to locate your package, please contact us at info@ketfii.com and provide your order number and tracking information. Our support team will help review the situation with you.

Damaged Packages

Please inspect your Ketfii electric kettle after delivery. If the package or product arrives damaged, contact us as soon as possible with your order number and clear photos of the product and packaging.

Need Help With Your Order?

Have a question about order processing, tracking, or delivery? Our customer support team is happy to help.

Ketfii — Keep Life Simple.